Frequently Asked Questions
Everything you need to know about your Smyth Jewelers experience.
What is your return and exchange policy?
We offer a 30-day return policy for most jewelry items in their original, unworn condition. Please note that custom-designed pieces and engraved items are final sale and cannot be returned.
How do I determine my correct ring size?
To ensure a perfect fit, we offer a complimentary ring sizer that can be mailed to your home. Alternatively, you can visit any of our showrooms for a professional fitting by our expert staff.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states. For international inquiries, please contact our concierge team to discuss specialized shipping arrangements and customs requirements.
Are your diamonds ethically sourced?
Yes, Smyth Jewelers is committed to ethical sourcing. All of our diamonds are conflict-free and compliant with the Kimberley Process, ensuring they meet the highest global standards.
Can I customize an existing jewelry design?
Absolutely. Our master jewelers specialize in customization. Whether you want to change a gemstone, modify a setting, or create a piece from scratch, we can bring your vision to life.
Does my purchase include a warranty?
Every purchase is backed by our Smyth Guarantee, which includes a lifetime of free cleaning and inspections, as well as protection against manufacturing defects.